Feature Requests

Sometimes we might want to wait for silence (eg. while in queue), but want to make sure we dont' wait too long in the queue (agent unavailable), for the moment we can't set a warning (like wait for audio), only a hard timeout

Currently looking at the test case results it's very difficult to match up the timeouts etc... with what happens in the actual audio.. Need to provide a way to include a list of the steps and outcomes, and ideally have them overlaid on the call waveform.. Currently you have to try to connect up the entries in the SIP log which is quite onerous... can provide more details on the above as we design a solution

I would like to more easily test barge in to make sure that is allowed on a menu

This would allow us to block running some records from a data list

Current rules on user data on a call (or no matching data) can either pass or fail. It would be good if we could also generate a warning step result

Currently test cases are authored and viewed as Gherkin. It would be nice to have a simpler GUI tool to display and edit the call flow

It would be good to be able to distribute a report absed on the outcome of a test set (e.g. always, on failure, on warn or on success or (on warn and on success)

It would be useful to have an “On Pass: Execute Test Case” would be useful. 1) Chains of dependent test sets to be run sequentially. For example… Test Set 1 :Make initial Test calls. Test Set 2 : Check calls in Verint. 2) Take different actions on Pass or Fail. ON Pass : Run Test Set 2 : Check calls in Verint. On Fail: Run extra tests. Trigger alert to support team